Shipping & Delivery policy
How do I know if my order went through?
You will receive an order confirmation via email.
When will I receive my order?
The estimated delivery time will be between 4-6 working days, depending on the delivery address.
Your order may be delayed on specific occasions.
Below are some days where we might expect a bit of a delay:
Holiday Sale - New Year’s, Christmas
Winter Sale
Mother's Day
Ramadan
Eid Holidays
Summer Sale
Black Friday
Refunds and Returns
What if I need to cancel my order?
If for any reason you need to cancel your order, just give us a call at……………before your scheduled delivery day. We will not charge a cancellation fee if you call before your scheduled delivery.
How will I get my refund if I paid through a credit/debit card?
A refund will be processed to the same card that you originally used while purchasing your order. This will take 5 - 10 working days to reflect on your bank account, depending on your card issuer's policies
What if I need to exchange my order?
You have 30 days from the shipping date of your order to Exchange your purchase from
Spring Air-eg.com the items must have all their labels and be in perfect condition.
Payment methods
What types of payment do you accept?
Spring Air accepts cards with Visa and MasterCard, and you can pay with Cash on delivery.
What are your offered installment plans?
- Bank Instalments: 6 Months 0% Interest with CIB, QNB, Bank Misr, Mashreq & NBK.
- Through financing companies: Valu, Premium card
Do I have to pay tax on my purchase?
No. All items on SpringAir-eg .com are tax inclusive. The price you see on the item is the price you will end up paying.
What currency does Spring Air use?
All prices and payments on Spring Air are done in Egyptian Pounds (EGP).